Support
How can we help? We read every message.
This is where to reach Moose Vinyl for order problems, app issues, selling questions, and anything else that needs a real person.
Matthew runs customer experience here. If you are not sure which category fits, just send a note and he will point you in the right direction. We typically reply within one business day.
Common topics
Pick what fits your question.
Orders and shipping
Questions about a purchase, tracking, or a Moose Mailer? Email us with your order details and we will get back to you.
App and account
Running into a bug, login trouble, or something not working right in the app? Let us know what happened and what device you are on.
Selling on Moose
Want to list a record or need help with the Moose Mailer after a sale? Our selling guide walks through the full process.
Press and media
For interview requests, press kits, or media inquiries, email us with "Press" in the subject line.
Return policy
Returns and refunds.
Moose Vinyl does not accept returns or exchanges. All sales are final.
If you have a sales-related dispute (for example, a damaged shipment, a missing item, or an order that arrived incorrect), email support@moosevinyl.com with your order details and a short description of the issue. We will review it and work with you to find a fair resolution.